Does the support team speak Bengali?

Yes, all agents on X Bajie's support team speak Bangla. You can type in Bangla when chatting with them — no English required.

Is support available at night or on holidays?

Yes, the X Bajie Help Center is active 24/7, every day of the week. Whether it's 2 AM or Eid day, live chat support is always available.

Can my account be suspended without warning?

Your account may be temporarily suspended for security reasons or if unusual activity is detected. You'll receive a notification via email or mobile. Contact support, complete identity verification, and your account will be reactivated promptly.

I made a deposit but it hasn't been added to my balance — what should I do?

First, wait 30 minutes as network delays can sometimes cause a hold-up. If the balance still hasn't updated, reach out to X Bajie live chat with your transaction ID and a screenshot of the payment.

How long does a withdrawal take?

Withdrawals are typically processed within 15 to 45 minutes. However, they may be delayed if KYC verification is incomplete or bonus wagering requirements have not been met.

Can I open multiple accounts?

No, each person may only register one account. Creating multiple accounts may result in all of them being banned, with the risk of your balance being forfeited.

What happens if I get disconnected during a game?

If you get disconnected mid-game, X Bajie's system saves your game state automatically. In most cases, logging back in will resume the game right where you left off. If the issue persists, contact support with your game ID.

x bajie | Help Center for Account, Payment and Game Support

How to create a new account

Go to the registration page. Click the "Register" link in the top menu or footer. The registration form will open.

Enter your mobile number. Enter your active Bangladeshi mobile number. A verification code will be sent to this number.

Verify OTP. Enter the 6-digit code sent to you via SMS in the designated field, then tap "Verify".

Set your password. Create a strong password of at least 8 characters, using a mix of letters and numbers.

Complete your profile. Complete your account setup by entering your name and date of birth. Once done, you can make a deposit and start playing.

If you run into any issues during registration, email us at support@xbajie.biz or reach out via live chat.

How to deposit via Mobile Pay / Nagad / Rocket

Log In Then click the "Deposit" button from your dashboard.

Select your payment method. Select whichever you want to use — Mobile Pay, Nagad, or Rocket.

Enter amount. Minimum deposit is ৳300. Enter the amount and tap "Next".

Complete the payment. Send the amount to the X Bajie number shown on screen using your mobile banking app.

Provide your transaction ID. Enter the transaction ID you received after payment into the designated field. Your balance is usually credited within 5–10 minutes.

If more than 30 minutes have passed, contact us via live chat with your transaction ID.

How to Make a Withdrawal

Verify your account. KYC verification must be completed before making a withdrawal.

Go to the "Withdrawal" option. Click the "Withdrawal" button on your dashboard.

Select the amount and payment method. Select the amount you wish to withdraw and your preferred payment method.

Confirm your mobile number where the funds will be sent. Then tap "Apply".

Please wait. Your funds will typically arrive on your mobile within 15–45 minutes.

Withdrawals are available only after bonus wagering requirements have been met. See the full Terms & Conditions for details.

Reset or Change Password

Go to the login page. Click the "Forgot password?" link.

Enter your mobile number. Enter the mobile number you used when registering.

Verify OTP. Enter the code sent to you via SMS in the designated field.

Enter your new password. Choose a strong password and confirm it.

If your mobile number has changed, contact the support team to verify your identity.

KYC identity verification process

Go to your profile. Go to the "Identity Verification" or "KYC" section.

Upload a photo of your National ID (NID) or passport. Both front and back photos are required.

Take a selfie. Upload a clear selfie holding your ID card.

Submit. If all details are correct, tap "Submit". Verification is typically completed within 24 hours.

Clear images with all four corners visible will speed up verification. Blurry or cropped photos will not be accepted.

X Bajie Help Center: Why It's Bangladesh's Best Gaming Support Experience

Using an online gaming or betting platform can sometimes come with its share of frustrations — stuck deposits, login failures, bonuses not crediting. These are issues many players are familiar with. But X Bajie's Help Center was built specifically to resolve these issues quickly and easily. Players in Bangladesh can now get support in Bangla — not just English — which makes a real difference.

Live Chat: The Fastest Way to Get Help

When something urgent comes up, waiting around for an email reply simply isn't an option. X Bajie's live chat support was built exactly for situations like this. On average, a Bangla-speaking support agent connects with you within three minutes. Even if your deposit gets stuck at 3 a.m., you can message the chat and get help fast.

Deposit issues: the most frequently asked questions

The most common question we receive from users in Bangladesh is about deposits. Occasional reports come in of balances not updating after sending money via Mobile Pay or Nagad. The main causes are entering an incorrect transaction ID, sending to the wrong X Bajie number, or a delay on the bank's end. There's no need to worry — just message our chat with your payment screenshot or transaction ID and the issue will be resolved.

A Player's Experience from Narayanganj

A college student from Narayanganj shared that his account was suddenly locked while placing a bet on a cricket match late at night. He X Bajie's live chat in Bangla about the issue, and her account was restored within just 7 minutes. She noted that having a Bangla-speaking support agent made it much easier to explain the problem.

A payment experience from a user in Sylhet

A businessman from Sylhet shared that when he tried to make his first withdrawal, he wasn't sure how the KYC verification process worked. X Bajie A help center agent walked him through the process step by step and made uploading the photos straightforward. The next morning, his KYC was approved and he was able to successfully withdraw his funds.

Clear Up Bonus Confusion

Many players run into issues when trying to withdraw after receiving a bonus. This is because bonuses come with wagering requirements that must be met first. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to place ৳30,000 in bets before withdrawing the bonus funds. Contact our help center for full details on these terms — our agents will explain everything in plain language.

Quick Fixes for Technical Issues

Games freezing or failing to load mid-session is a common issue, often caused by network connectivity. However, if you had an active bet and couldn't see the result due to a freeze, contact support immediately with the game ID and time of the incident. X Bajie's technical team reviews game logs to confirm the correct outcome.

Mobile app support

If you're having trouble installing the Android APK or the app won't update, our download page has a detailed guide. You can also reach out via the Help Center chat for step-by-step assistance with screenshots. iOS users will find separate instructions for installing the PWA as well.

X Bajie Help Center – Find answers to all your questions about accounts, payments, and games

What topic Help Need help?

Registration & Login

Deposits & Withdrawals

Bonuses & Rewards

Games & Betting

Mobile App

Security & Privacy

KYC Verification

Technical Issues

How to complete common tasks